Collection Procedures

Tailoring collection procedures to individual clients is paramount. Different industries necessitate specific solutions in the customer / client relationship. We take an approach of resolve through mediation unless specifically instructed otherwise.

Privacy

We treat all matters with the utmost privacy and client confidentiality.
We strictly adhere to all other legislation that effects collection, employment and corporate activity relevant to both our clients' and our own industries.

Skip Tracing

This system is used to trace/find an individual or a company. A number of areas are checked during this process. If after sending letters, phoning or during legal action, the debtor skips, an authorised trace can be done. A trace can be requested at any time.

Communication and Reporting

CMS will communicate via any medium you specify. As a rule we will seek instructions and provide feedback through your designated representative and keep you informed on progresses or changes in tactics.
As reporting requirements may differ from client to client we endeavour to resolve exactly what your requirements are and ensure they are met in every instance.

Payments and disbursements

CMS will release all cleared payments in a monthly accounting cycle.
As a standard practice, all monies received on behalf of a client are paid directly into an CMS trust account. In compliance with legislation all CMS trust accounts are subject to regular audit by external auditors.